In these Terms and Conditions unless the context otherwise indicated :
'Crypto Asset' means a digital asset including but not limited to Bitcoin, Ethereum and Litecoin. We also use the words cryptocurrency, or simply crypto to describe Crypto Assets.
'Bina Fx Investment ' Ciato Token LTD, a company registered in United States, and any or all of its affiliates and successors. We also use ‘we’, ‘our’ and ‘us’ when we’re talking about ourselves.
‘Service(s)’ means the Ciato Token Account and Forex Finance trading services that we make available on the Website. When we use the phrase ‘account’, we do so in respect of an account on Ciato Token that gives you access to the Services.
‘You’ means the person registering for Ciato Token and using our services. We also use ‘your’ when we’re describing rights and obligations that you have under these Terms and Conditions.
‘Website’ means https://www.ciatotoke.com and all subsequent links and paths that are not operated by third parties.
You must be at least 18 years old to user our Services and agree to these Terms and Conditions (or greater than the legal age required in your country to sign up for our service and agree to the Terms and Condition without parental approval).
You can only open one Ciato Token account.
We may, in our sole and absolute discretion, refuse to open an account for you.
You are solely responsible for the safekeeping of your account login credentials. You must not share your credentials with any other person. We are not responsible for any unauthorised access or use of your account.
To help us adhere to Anti-Money Laundering (AML) rules and to protect your crypto assets, you must verify your identity through a process known as Know Your Customer (KYC) to use our Services.
The process involves sending us your full name, address, country of residence and a copy of a valid photo identification document that lists the same. The information you submit must match the details in your identification document.
To access different features on the Website, you may be required to provide more identity verification information than the standard identity verification information we request. This may include, but is not limited to, your bank account number, proof of your address, your date of birth.
If you fail to provide any of the information we request or provide false information, you may lose the ability to use the Services in their entirety, or your account access may be terminated.
Your identity verification documents and information will be held in accordance with our Privacy Policy. By submitting the requested identity verification information to us, you agree to our Privacy Policy.
You can load funds into your Ciato Token Wallet using the payment methods made available on the Website at any given time. This may include Bitcoin, Ethereum or bank transfer though we make no guarantee that any of these payment methods will be available at all times. We’ll automatically update your Ciato Token Wallet balance once we receive your deposit in cleared funds.
We are not responsible for deposits that don’t make it to us due to you using the incorrect bank account information, including using a bank account that we have previously instructed you to use that we’ve since amended, or your bank refusing to transfer the money, or any other reason howsoever occurring.
Any cash deposits to our bank account may be delayed and may incur additional processing fees. If you load any other currency other than the SGD, USD, Euro, MYR and IDR you will be charged 10 USD and its equivalent by the bank for the return of funds. Our bank does not accept any other currency other than the aforementioned currencies.
Incoming payments must be completed through electronic funds transfer from your bank account in your own name in your country of residence.
You are responsible for all bank fees required to send a payment to our bank account. If you set up a payment incorrectly and we as the recipient of the payment are forced to pay a fee, we will withdraw the amount and any applicable fee from your deposit before we update your account / wallet.
You can deposit crypto assets directly to your Ciato Token Account via the Wallet section. You will be given a unique wallet address to send funds to. Your crypto balance will appear in your account after it’s received the requisite number of network confirmations on the applicable blockchain. At times of congestion and interruption, this could take some time to show in your account. We make no guarantee as to how long the confirmation process will take and you acknowledge that network participants are responsible for the confirmation and not Bina Fx Investment .
To withdraw your crypto assets, please refer to section "Making a withdrawal from your crypto accounts" below.
When you fund your account, your balance is held securely by us until you send it elsewhere, withdraw it or use it to buy crypto. It is important to note that a Ciato Token Account on the Forex Finance trading platform is not a true crypto wallet. Therefore, we recommend that you store large quantities of crypto offline, so as to reduce the risk of theft.
Underlying crypto assets are developed using a range of protocols. Ciato Token is not responsible for any loss due to error in protocol delays or any other breakdown relating to networks.
You acknowledge that Ciato Token cannot perform any reversal or cancellation of crypto asset transactions.
It is your responsibility to keep your crypto assets safe by ensuring that you use all security measures such as Two Factor Authentication (2FA) and / or Google Authenticator.
The use of your Ciato Token account is solely at your own risk. Ciato Token has extensive security software and standards in place, however, we will not be responsible for any external security breach.
You agree that Ciato Token is not liable for any errors, losses or omissions due to sending or receiving crypto assets from incorrect wallet addresses, email addresses, or the entering of incorrect transaction amounts or any other information.
Crypto assets are securely stored in a combination of online and offline storage. As a result, it may take up to 48 hours or more to facilitate transactions. By using the Ciato Token you accept the risk that a transaction may be delayed, and you agree not to hold Ciato Token responsible for any damages or loss due to the delay.